Performance Insights
Track skill trends, common coaching opportunities, and outcomes across calls. Drill into evidence on each call.
Filters
Narrow the dataset to make metrics and coaching recommendations meaningful.
Calls Evaluated
4
Calls included in this view.
Overall Score (Avg)
82
No prior period comparison.
82
Next Step Set Rate
100%
Percent of calls where a next step was explicitly confirmed.
Insufficient Evidence
100%
Calls with at least one rubric area lacking evidence.
Skill Breakdown
Category performance across the selected calls (avg + distribution).
Category
Avg
P25 / P50 / P75
Objection handling
Sample size: 4
74
On track74 / 74 / 74
Distribution (lower → higher)
Discovery (needs, budget, authority, timing)
Sample size: 4
78
On track78 / 78 / 78
Distribution (lower → higher)
Value proposition & fit
Sample size: 4
79
On track79 / 79 / 79
Distribution (lower → higher)
Communication quality (clarity, confidence, talk/listen balance)
Sample size: 4
83
On track83 / 83 / 83
Distribution (lower → higher)
Opening & rapport
Sample size: 4
84
On track84 / 84 / 84
Distribution (lower → higher)
Agenda setting / permission
Sample size: 4
86
Strong86 / 86 / 86
Distribution (lower → higher)
Closing / next steps (commitment)
Sample size: 4
88
Strong88 / 88 / 88
Distribution (lower → higher)
Coaching Focus
High-impact, repeatable actions derived from recent evaluations.
Prioritized 3 actions
- Priority 1Seen in 4 callsAdd a 1-sentence empathy statement before redirecting price objections (e.g., “Totally fair—budget matters.”).
- Priority 2Seen in 4 callsAsk one decision-process question (who else is involved / how decisions are made) before proposing next steps.
- Priority 3Seen in 4 callsClose with specifics: propose a date/time and confirm what the customer wants to see in the next step.
Outcome Mix
Outcome indicators to connect skills → results.
Commitment level
High100%
Medium0%
Low0%
Conversation mechanics (avg)
Rep talk46%
Interruptions1.0
Long silences1.0
Pacesteady
Overall distribution
P25
82
P50
82
P75
82
Common Findings
The most frequent evidence-backed findings across calls.
Agenda setting / permission
infoYou earned quick permission and set a time-aware agenda, which reduced friction early.
“Do you have 2 minutes for a quick agenda so we stay on track?”
Evidence: s2 (7s–15s)
Discovery (needs, budget, authority, timing)
minorGood needs discovery; add one question on decision process to strengthen MEDDICC-like coverage.
“What you’re using today and what’s not working?”
Evidence: s4 (27s–40s)
Objection handling
majorYou reframed away from price, but the empathy/validation step was brief—add a quick acknowledge before redirecting.
“I’m mostly price-sensitive. What’s the best you can do?”
Evidence: s3 (16s–26s)
Closing / next steps (commitment)
infoYou proposed a clear next step and asked for commitment with a conditional close.
“can we lock a 15-minute demo for tomorrow?”
Evidence: s8 (91s–110s)
Call Explorer
Sort and drill into individual calls for transcripts, insights, and scorecards.
4 results
| Call | Seller | Source | Score | Outcome | Actions |
|---|---|---|---|---|---|
Dec 10, 1:55 AM 019b04c7…a0d1 | Ishit | roleplay | 82 Needs evidence | Next step set Next step: set · high | |
Dec 9, 8:18 AM 019b04c7…a0d4 | Ishit | roleplay | 82 Needs evidence | Next step set Next step: set · high | |
Dec 8, 2:54 PM 019b04c7…a0d7 | Ishit | upload | 82 Needs evidence | Next step set Next step: set · high | |
Dec 7, 9:16 AM 019b04c7…a0da | Ishit | roleplay | 82 Needs evidence | Next step set Next step: set · high |