CALL ANALYSIS
Sales Roleplay Call - 019b04c7-d6b9-7660-8f99-61698c25a0da
Completed
Dec 7, 9:16 AM
Back to Calls
OVERALL PERFORMANCE
94%
Insights
Key moments and discussion points from the call.
Next Steps & Action Items
- Schedule a 15-minute demo for the support workflow.00:02:21
- Share pricing tiers and the upgrade path via email.00:02:34
Sales Rep Questions
- What are you using today and what’s not working?00:00:12
- What would a good outcome look like by next month?00:01:09
Product Concerns
- Price sensitivity and budget constraints.00:00:22
- Reliability issues during peak hours.00:00:51
- Need a dedicated support point of contact.00:01:25
Call Playback
roleplay
0:000:00
Transcript
Customer00:00:04
Hi — thanks for calling. I only have a few minutes today (25a0da).
Rep00:00:11
Totally understood. Do you have 2 minutes for a quick agenda so we stay on track?
Customer00:00:22
Sure, but I’m mostly price-sensitive. What’s the best you can do?
Rep00:00:35
Before we talk numbers, can I ask what you’re using today and what’s not working?
Customer00:00:51
Our current plan drops during peak hours. We also need better support for our team.
Rep00:01:09
Got it — reliability and support. What would a good outcome look like by next month?
Customer00:01:25
No downtime, and a clear point of contact if something breaks. Budget is tight though.
Rep00:01:44
If we can keep you within budget and improve reliability, would you be open to a next-step demo?
SALES REP (UI ONLY)
Selected: Ishit
This selector does not change the underlying mock call.