SE
SalesEval
Ishit Jain
CALL ANALYSIS

Sales Roleplay Call - 019b04c7-d6b9-7660-8f99-61698c25a0d4

Completed
Dec 9, 8:18 AM
Back to Calls
OVERALL PERFORMANCE
79%
Use this to evaluate roleplay scenarios
OVERALL SCORE
4.3 out of 5
Opening & rapport
Sets a clear tone, builds trust quickly, and earns permission to proceed.
SCORE
4/5

You opened with a respectful, time-aware approach and maintained a calm, professional tone.

  • Confirmed the customer’s time-box early and stayed concise.
  • Used collaborative language (“quick agenda”) to reduce friction.
  • Kept the tone steady when pricing came up quickly.
Discovery
Asks targeted questions to uncover needs, constraints, and success criteria.
SCORE
4/5

You redirected to needs before numbers and uncovered concrete pains and desired outcomes.

  • Asked what they use today and what’s not working.
  • Clarified what a “good outcome” looks like by next month.
  • Surfaced reliability + support as the top drivers (not features).
Objection handling
Acknowledges concerns, reframes value, and offers options without getting defensive.
SCORE
4/5

You handled the price sensitivity by reframing toward outcomes, but could validate the concern more explicitly.

  • Didn’t jump straight to discounting; pivoted to fit and needs.
  • Positioned tradeoffs (budget + reliability) without escalating.
  • Opportunity: add an explicit empathy statement before redirecting.
Closing / next steps
Moves toward a clear commitment and confirms the next step with specifics.
SCORE
5/5

You earned a logical next step by tying value to the customer’s constraints and asking for commitment.

  • Proposed a demo as a low-risk next step.
  • Used a conditional close (“If we can… would you be open to…?”).
  • Aligned next step to budget + reliability goals.
Verbal fluency & confidence
Communicates clearly, with control and structure, and avoids filler.
SCORE
4/5

Your questions were crisp and purposeful; pace stayed steady under pressure.

  • Short, structured questions reduced cognitive load for a rushed customer.
  • Stayed calm when the customer asked for “best you can do.”
Call Playback
roleplay
0:000:00
Transcript
Customer00:00:04
Hi — thanks for calling. I only have a few minutes today (25a0d4).
Rep00:00:11
Totally understood. Do you have 2 minutes for a quick agenda so we stay on track?
Customer00:00:22
Sure, but I’m mostly price-sensitive. What’s the best you can do?
Rep00:00:35
Before we talk numbers, can I ask what you’re using today and what’s not working?
Customer00:00:51
Our current plan drops during peak hours. We also need better support for our team.
Rep00:01:09
Got it — reliability and support. What would a good outcome look like by next month?
Customer00:01:25
No downtime, and a clear point of contact if something breaks. Budget is tight though.
Rep00:01:44
If we can keep you within budget and improve reliability, would you be open to a next-step demo?
SALES REP (UI ONLY)
Selected: Ishit
This selector does not change the underlying mock call.