CALL ANALYSIS

Sales Roleplay Call - 019b04c7-d6b9-7660-8f99-61698c25a0d3

Completed

Dec 9, 8:41 PM

OVERALL PERFORMANCE

68%

Call Summary

Notes generated for coaching and review

The seller established a quick agenda, explored pain points around reliability and support, and positioned a next-step demo as the commitment. The customer remained price-sensitive and time-boxed, requiring concise discovery and clear value framing.

The customer is evaluating options due to recurring downtime during peak hours and limited support responsiveness. They want a clear point of contact and minimal disruption to their team.

00:00:22Price-sensitive; asks for best deal early.
00:00:51Current plan drops during peak usage hours.
00:01:25Needs a clear support contact; budget is tight.

Improved reliability (no peak-hour downtime)
Dedicated support point of contact
Price within a tight budget range
Clear next step (demo) within a short timeline

Call Playback

integration

0:000:00

Transcript

Customer00:00:04

Hi — thanks for calling. I only have a few minutes today (25a0d3).

Rep00:00:11

Totally understood. Do you have 2 minutes for a quick agenda so we stay on track?

Customer00:00:22

Sure, but I’m mostly price-sensitive. What’s the best you can do?

Rep00:00:35

Before we talk numbers, can I ask what you’re using today and what’s not working?

Customer00:00:51

Our current plan drops during peak hours. We also need better support for our team.

Rep00:01:09

Got it — reliability and support. What would a good outcome look like by next month?

Customer00:01:25

No downtime, and a clear point of contact if something breaks. Budget is tight though.

Rep00:01:44

If we can keep you within budget and improve reliability, would you be open to a next-step demo?

SALES REP (UI ONLY)

Selected: Sam

This selector does not change the underlying mock call.